VHRSC is committed to complying with its obligations under the National Privacy Act as contained in the newly amended privacy legislation which came into effect on 21 December 2001.
In order to provide better service to our valued customers, we may request personal details such as your name, address, telephone number or e-mail address. If you choose to withhold requested personal information, we may not be able to provide you with the customer service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
The personal information that we seek is generally used for the purpose of being of service to you. We do not use your personal information for any purpose other than for the purpose for which it was disclosed.
Your personal information is also collected to promote and market VHRSC services we offer and which we consider may be of interest to you. If you do not wish us to contact you in relation to such services, please contact us and tell us.
We may disclose your personal information to our retailers and to any service providers who provide services in connection with VHRSC. This information is only provided if it helps us to be of better service to you.
We do not provide or sell your personal information to other organisations.
VHRSC takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
Your personal information is stored in secure electronic databases. We use a number of appropriate security procedures and technology to protect this information. We also take measures to remove your personal information when it is no longer required for the purpose for which it was collected.
We take care to ensure that the personal information you give us on our website is protected. You can access external websites by clicking on links we have provided. These other websites are not subject to VHRSC privacy standards, policies and procedures. Please refer to their privacy statements and/or Privacy Officers regarding the information stored, gathered and presented via that web site.
We take all reasonable steps to ensure that personal information that we hold about you is as accurate as is possible. We will always provide you with access to any personal information we hold about you. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate, incomplete or out of date.
Before we provide you with access to your personal information, we will require some proof of identity. We do this to protect the confidentiality of your personal information.
Any changes that may be made from time to time to our VHRSC will be made available via our website www.fnpl.com.au . To obtain a print copy of this statement, please contact the VHRSC Sales and Marketing Manager.
If you have any issues you wish to raise with us, or would like to discuss any issues about our VHRSC, you are welcome to speak directly with the VHRSC Sales and Marketing Manager who will resolve your issue in the best way possible.